Consumer Review for Denver Lincoln Limousine Inc

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• Title: No Customer Service Focus Whatsoever

  Date of Service: 12/22/2011

  Type of Charter: Denver Intl Airport (DEN)

  We got a groupon for Denver Lincoln Limousine. Like the previous post, we made the reservation and never heard back. Finally we called and they said "oh yes, we've had a lot of people complain that they didn't receive the acknowledgement. We'll email it again to you". Okay, fine... cut to the day of our travel. It had snowed a lot the night before, and we were concerned about the roads. We figured they'd show up early for our 7am pickup to the airport, but by the pick-up time, no call. So we call them and are told "yes, the snow has made it so that 5 of our drivers can't make it out today so we're stuck with only 3 drivers who have been up since 3am." "Um. Okay. Well, would have been nice to know earlier, but are they on their way?" "I don't know..." "well could you please check?"... wait five minutes and the gal is back on the line "Well, all 3 of our drivers are bringing clients to the airport right now, and we're being told it's a good 1 1/2 - 2 hours drive to the airport from your area". Me - "I see. Well, we'd like to cancel our reservation as it looks like we now need to get ourselves to the airport". You'd think they would see what kind of issues they were having and would call their "clients" who have reservations. And now we're returning 10 days later from our Christmas holiday, having never received a call or an email apologizing. Phone rings while we're in the airport and it's the limousine service saying "we've got a car standing by at the airport in case you need a ride home" Really?! You'd think a call to first apologize, then ask if we'd need a ride home, given of course, that we had to drive ourselves at the last minute and incur an additional expense for parking. "No, we cancelled our reservation since you guys never showed up, and we had to drive ourselves to the airport." They say okay, and 10 minutes later we get a call FINALLY apologizing for the snafu and saying that they'd like to make it up to us somehow and for us to call them when it's a good time to talk. These people are unprofessional, and have no idea what good customer support is all about. I would recommend taking a taxi before using them again, as at least with a taxi, you know they'll show up because they do care about the reputation of their company. We've cancelled our groupon and thankfully they (Groupon) are a company that does care about providing good customer service, so we're getting our full refund. The additional parking expenses we're just going to have to eat. But at least we learned never to use this limo company again.

  Comments posted on 1/8/2012 by reviewer: Anonymous
  Overall Rating	1.0
  Recommended	No
  Value	1
  Ease of Reservation	1
  Timeliness	1
  Vehicle Appearance	N/A
  Driver Attitude	N/A
  Driver Attire	N/A

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